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Return & Refund Policy

Lakanto’s No Risk 100% Satisfaction Guarantee:

Lakanto’s No-Risk 100% Satisfaction Guarantee is simple.  Any customer not completely satisfied with the product will receive a full product refund. To claim a refund, simply contact us within 30 days of receipt of product.

When will I receive my Refund?

Refund Requests are processed daily by Lakanto.  Just remember that your bank may not be quite as quick as we are :)  Give them 2-5 business days to catch themselves up to speed.

Lakanto is not responsible for the following:

  • Undeliverable products due to customer providing incorrect address information.
  • Packages not delivered by an assumed delivery date.


Please contact our Customer Service department at 02 9542 7400 9:00am – 5:00pm AEST Monday – Friday to discuss any questions regarding your Return/Refund.